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October 23, 2014

Lenders Still Bending Rules, Borrowers Still Not Shopping

This article will help homeowners:
Understand the purpose of the good faith estimate (GFE);
Understand the mortgage broker’s role in explaining to a borrower how to use the GFE; and
Review the changes made with the proposed integrated GFE/Reg Z disclosures.

The good faith estimate is designed for shopping around
Within three days after a borrower’s loan application is first submitted to a mortgage lender, the lender must prepare and hand the borrower an accurate good faith estimate (GFE) of closing costs. The estimates are required by the Real Estate Settlement and Procedures Act (RESPA). [12 CFR §1024.7(a)(1)]

RESPA regulations on use of the GFE are designed primarily to eliminate increases in lender fees at the time of closing, not at the time of the estimate. The binding GFE is meant to give borrowers an accurate portrait of what they will be obligated to pay to obtain a mortgage. HUD created more rigorous standards for the GFE in order to allow borrowers the opportunity to choose a loan fully knowing what they are getting into and what the competition has to offer, which will hopefully reduce the amount of homeowners who are trapped paying costs they claim were never disclosed.

The continued effort of the industry, and regulators, is to craft a better GFE. Their goal is two-fold:
make it easier for borrowers to shop around and be able to readily compare several loan offers before committing to any single loan; and give borrowers a tool they can use to compare the costs initially disclosed by the lender with the final settlement charges reflected on the HUD-1 statement to ensure the borrower is not surprised with a disadvantageous loan term at closing.

But how is the GFE being used in practice?

Lenders still bending rules, borrowers still not shopping

The GFE, given to borrowers within three days of submitting their home loan application, is prohibited from exceeding 10% of the final closing costs, otherwise lenders pay the difference. However, some lenders purposefully over quote their estimates to ensure the final number is within the required 10% range.

After meeting with CFPB staff in 2011, the American Land Title Association (ALTA), one of the nation’s largest title insurance trade associations, performed a survey in April of 2012 regarding the accuracy of the GFEs their members observed.

Of the 205 closing agents who responded, nearly 75% have observed lenders over quote their GFEs and pad them with estimates for general services like “document preparation” and “warehouse fees” which don’t make it to the final statement. More than half of the agents surveyed reported being pressured to cut their own fees in order for the lender to make it within the 10% buffer.
Further, 75% of respondents indicated borrowers receive more than one GFE from a single lender, thereby confusing borrowers.

Two thirds of agents surveyed claimed lenders do not attach the list of closing service providers, which would encourage borrowers to shop around for the most competitive rates. Likewise, 75% of agents observed borrowers do not shop around for title and escrow services.

And it’s not just a one-sided failure: borrowers aren’t doing everything they can to protect their own interests. More than half do not even use the GFE they received to compare it to the HUD-1 Settlement Statement


While ALTA’s informal survey was not statistically large, its findings indicate that continued effort is required to both make these forms more visible to the inexperienced borrowing public, and more restrictive on lenders. [ALTA Comment Letter to CFPB’s Ben Olson Summarizing Results of the GFE Survey, April 12, 2012.]